๐Ÿด Tob Directory

Support & Help

We're here to help with the Tob Directory and Tob Vendor apps. Most questions are answered below โ€” otherwise, reach us directly.
Typical reply time
Within 1โ€“2 business days

Getting started

Common questions

I didn't receive my login code.

Codes arrive by SMS, Telegram, or email depending on how you signed up, and can take up to a minute. Check your signal and that the number/email is typed correctly, then tap "Resend code". If you linked Telegram, the code is also delivered there.

How do loyalty stamps and rewards work?

Join a vendor's stamp card in the app, then show your QR code at the store when you buy. The vendor scans it to add a stamp. When you reach the goal, the reward unlocks and you redeem it the same way โ€” by showing your QR.

How do I redeem a deal, coupon, or bundle?

Open the deal or coupon in the app and show your QR code to the vendor at the counter. They scan it to redeem. Rewards and deals are offered by each vendor and honored in person โ€” Tob Directory does not process payments.

How do I change my name, photo, or phone number?

Go to the Profile tab in the app. You can edit your display name, profile photo, and phone number there.

How do I delete my account?

In the app: Profile โ†’ Delete Account (customers) or Settings โ†’ My Profile โ†’ Delete Account (vendors). This permanently removes your personal information. Full instructions are at tobdirectory.com/account-deletion.

I'm a business โ€” how do I list or claim my store?

Download Tob Vendor and sign up with your business phone number, or find your store in Tob Directory and tap "Claim this business" to verify ownership by phone. You can also manage everything from our web portal at tobdirectory.com/vendor.

Still need help?

Email support@tobdirectory.com with your name, the app you're using (Tob Directory or Tob Vendor), and a short description of the issue. Screenshots help us resolve things faster.